Privacy Policy

We collect information directly from you, automatically as you use our site, and occasionally from third parties who help us fulfill orders or verify business details.

Information you give us

• Contact details — name, job title, email address, phone or WhatsApp number, and company, shipping, and billing address.
• Business information — company name, business type, website, tax or company registration details, and import or reseller information where relevant to a trade account or export documentation.
• Quotation and order details — the products, quantities, dimensions, materials, finishes, logos, artwork, drawings, packaging, and destination you specify when requesting a quotation or placing an order, including OEM / ODM project files.
• Payment information — bank and payment details needed to process or refund a payment. Payments are made by bank transfer or other methods agreed in your quotation, and are handled by banks and payment providers. We do not collect payment card details through this website.
• Communications — messages you send through our quotation form, email, WhatsApp, phone, or other channels, including any drawings, photos, or documents you choose to share.

Information collected automatically

• Device and usage data — IP address, browser type, operating system, referring pages, and pages viewed on yardave.com.
• Location data — approximate location derived from your IP address, used to understand which markets we serve and to prepare relevant shipping information.
• Cookies and similar technologies — as described in Section 3 below.

Information from third parties

We may receive information from freight forwarders and logistics partners confirming shipment status, from banks and payment providers confirming transaction outcomes, and from business verification or credit information services when reviewing a new trade relationship.

We use the information we collect to run our business and to make working with YardAve smoother from first enquiry to final delivery, including to:

1. Prepare and send accurate quotations based on the specifications, quantities, and destination you provide.
2. Process orders, arrange production and export shipment, prepare export documents, and communicate about production progress and delivery.
3. Set up and manage trade relationships, including distributor, wholesale, and private-label cooperation.
4. Respond to enquiries, quality claims, spare-part requests, and after-sales support requests.
5. Send order confirmations and shipping updates and, where permitted or where you have opted in, product news or business updates.
6. Improve our website, product pages, and quotation tools based on how visitors use them.
7. Detect, investigate, and prevent fraud, abuse, or security incidents, and screen for compliance with sanctions and export control laws.
8. Meet tax, accounting, customs, and other legal or regulatory obligations.

Where privacy law in your region requires a legal basis for processing, we rely on the performance of a contract or steps taken before entering into one, our legitimate interests in operating and improving our business, compliance with legal obligations, and, where required, your consent.

Like most commercial websites, we use cookies and similar technologies to keep the site functional and to understand how visitors browse our product categories, from raised garden beds to aluminum pergolas.

You can manage or withdraw cookie consent at any time through our cookie preference tool, or by adjusting your browser settings to block or delete cookies. Blocking essential cookies may prevent parts of the site, including the quotation form, from working correctly. Where cookies are not required for the site to function, we set them only in accordance with your choices where the law of your region requires consent.

We do not sell your personal information. We share information only with the parties needed to run our business and fulfill your order:

• Freight forwarders, shipping lines, and delivery carriers — to arrange export shipment and delivery of your goods.
• Banks and payment providers — to process deposits, balance payments, and refunds.
• Customs brokers and inspection bodies — where needed to prepare export documents or where a certificate or third-party inspection is requested.
• Production and subcontracting partners — where part of your order, such as surface treatment or a component, is carried out by an approved subcontractor under confidentiality obligations.
• Software and hosting providers — including our website host, email service, and customer relationship management tools, which act under contractual confidentiality and security obligations.
• Professional advisors — accountants, auditors, or legal counsel, where reasonably necessary.
• Authorities — where disclosure is required to comply with a legal obligation, court order, or to protect the rights, property, or safety of YardAve, our customers, or the public.

We keep personal information only as long as reasonably necessary for the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements.

Order and export records

Retained for the period required by applicable tax, accounting, and customs law, generally up to seven years from the transaction date.

Enquiries and quotations

Retained while we are in active discussions with you and for a reasonable period afterwards, so that we can respond to follow-up questions.

Marketing preferences

Retained until you unsubscribe or ask us to stop, whichever comes first.

Support and claim records

Retained for a reasonable period to reference prior quality, spare-part, or service history on your order.

We apply administrative, technical, and physical safeguards designed to protect your information against unauthorized access, alteration, disclosure, or destruction. These include encrypted transmission (HTTPS) for our website, restricted internal access to customer records, and regular review of our security practices.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If we become aware of a data breach affecting your personal information, we will notify you and the relevant authorities as required by applicable law.

Depending on where you live, you may have rights over the personal information we hold about you, for example under the Hong Kong Personal Data (Privacy) Ordinance, the EU or UK GDPR, or applicable US state privacy laws. Where applicable law grants these rights, you may ask us to:

To exercise any of these rights, contact us at [email protected]. We will respond within the timeframe required by applicable law and may need to verify your identity before processing certain requests. You can opt out of marketing emails at any time by using the unsubscribe link or contacting us. Some information, such as completed order, customs, and tax records, may need to be retained even after a deletion request in order to meet our legal obligations. If you are in a region with a data protection authority, you may also have the right to lodge a complaint with that authority.

YardAve is operated by Jinhua Lehe Metal Products Co., Ltd., and our team, servers, and service providers may be located in Hong Kong, mainland China, or other countries. If you access our site from outside those places, your information may be transferred to, stored, and processed in countries whose data protection laws differ from those in your country of residence.

Where required by applicable law, we take steps to make sure your information remains protected when it is transferred, such as contractual safeguards with our service providers. By using our site and submitting information to us, you acknowledge that your information will be transferred and processed as described in this policy.

Our products and services are intended for businesses and adult buyers. We do not knowingly collect personal information from children under 16. If we learn that we have inadvertently collected such information, we will take reasonable steps to delete it. If you believe a child has provided us with personal information, please contact us at [email protected].

Our site may link to third-party websites, such as a shipping line’s tracking page or a certification body’s verification page. We are not responsible for the privacy practices of those external sites, and we encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices, our product categories, or applicable law. When we make material changes, we will revise the effective date at the top of this page and, where appropriate, provide additional notice such as a banner on our site or an email to existing customers. We encourage you to review this page periodically.

If you have questions about this Privacy Policy or how we handle your information, reach out and we will get back to you.